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FoxLink: Help with setup, connections and accounts

The help centre collects Android and iPhone setup, Telegram connection, plan and account guides; choose the one for the problem you are facing. Checking your device, app version and download route first can save repeated attempts.

Go to official downloads

Android setup

Compare Google Play and APK routes, check the installation and learn what to do when a system warning appears.

Android setup

iPhone and iPad setup

Check the current iOS route and understand the differences between testing invitations, releases and installation links.

iOS setup

Telegram connections

Separate Telegram connectivity from other apps and from eligibility to join a private group or channel.

Telegram

Plans, renewals and payments

Check the currency, duration, trial and device limits before paying. Handle payment or refund issues against the actual order and payment method.

Membership

Need more help?

Gather your device model, system and app versions, steps and error message. Use the homepage contact area or in-app support. Do not post passwords, verification codes or private invitations publicly.

About & support

Account and purchase information

Check your account

Purchases belong to the FoxLink account confirmed before payment. Sign in to your existing account. Existing users without an email can scan with the App instead of creating another account.

Products and validity

Prices and currencies as well as traffic and device allowances come from the current catalog. Memberships and enterprise traffic are separate from dedicated IPs and traffic add-ons. Verify the selected product before paying. Add-ons do not extend membership validity. Personal and enterprise memberships cannot be active together.

Renewals and plan changes

Website purchases are one-off payments without automatic billing. Upgrades and renewals follow the account and plan rules on the server. Do not simply add the duration or traffic of historical orders together.

Payment and activation

Verify the final amount in the order and cashier. The countdown shows the payment deadline; reaching zero does not prove that no payment was collected. Refresh the status if you paid but activation is pending. Do not pay twice or cancel an already-paid order.

Payment issues and refunds

Keep your order number and payment receipt and contact official support about missing activation or duplicate charges or refunds. Eligibility and processing depend on the actual order and payment-channel rules. This page does not promise an automatic refund.

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